Frequently Asked Questions
What is ACHICA and why should I join?
ACHICA is an online members only luxury lifestyle store that is free to join. Members can indulge in exclusive savings on luxury home and lifestyle brands with new, limited time promotions added every day. Chic and desirable home and garden brands are offered at breathtaking prices, only available to our members . ACHICA's buyers take time and care handpicking each individual item to ensure that only the most stylish designer products appear in our promotions.
At such great savings, how do we know these products are authentic?
ACHICA's buyers liaise directly and exclusively with brands and designers in order to attain the discounts we know our members love. We guarantee the authenticity of each and every product we sell.
Who selects the products that appear on ACHICA?
Our team consists of seasoned industry insiders and respected, knowledgeable home/lifestyle buyers who know how important design and exceptional value are. Like you, our team knows that there is nothing chic or stylish about overspending on top home/lifestyle brands.
Is there an ACHICA shop or catalogue?
We only sell online, at www.ACHICA.com. We do not have a store or a catalogue. Our promotions only last for a short while, so a catalogue would quickly become out-of-date. ACHICA is exciting and forever-changing, bringing an array of fantastic brands to your screen every day of the week.
What is ACHICA Living?
The ACHICA Living blog brings you home and lifestyle inspiration from ACHICA. While our buyers at ACHICA are busy travelling the globe to seek out the most coveted and stylish luxury brands, the style team here at ACHICA Living are going behind the scenes to bring you inspirational ideas, highlight the hottest products and share advice from the industry experts so you can shop for the best products. We'll also bring you exclusive interviews with the most inspirational movers and shakers of the design industry and report back our must-see finds out and about. ACHICA Living was founded in February 2010.
How do you pronounce ACHICA?
ACHICA is just 'chic' with an 'ah' at either end. Say: a-she-ka.
Company Registration Number: 7039129
VAT Number: GB979880436
Registered office: Jessop House, Jessop Avenue, Cheltenham, Gloucestershire, GL50 3WG
How ACHICA Works
When do promotions start?
New promotions start every day at 6.30am. Visit our home page to see which promotions are currently open, or click on an individual category to see which promotions are coming up or have just finished in the Homeware, Indulge, Kids, Sport, Garden and Travel categories.
How long do promotions last?
Promotions last either 24, 48 or 72 hours. Quantities are limited, so arrive early to avoid missing out on the things you love.
How do I know when new promotions start?
As a member of ACHICA, you will receive a daily email newsletter announcing new and continuing promotions. You can modify your email preferences by visiting Subscriptions.
How long can I keep items in my shopping cart?
We will hold your items in your cart for 30 minutes. If you do not purchase within this time frame, the items will no longer be reserved for you and will be made available to other members.
What if an item is Sold Out? Is it gone forever?
If an items appears as SOLD OUT, it is unfortunately no longer available for purchase. Check back to the site and keep an eye on your email newsletters, because we may deal with a favourite brand again. The available quantities are limited, so if you see an item you love, don't hesitate to purchase.
What does membership give me?
As a member of ACHICA you will be the first to access exclusive promotions on luxury home and garden brands. Each day we will send you an email detailing the latest promotions, so you'll never miss out on the products you like. As a member of ACHICA you can access exclusive member discounts and competitions throughout the year. We will also provide the latest style ideas and tips for your home each week directly to your inbox. Join our Facebook page and interact with other members and download our Facebook app and rate and review your purchases and share easily with your friends and family.
What does SRP mean?
Where no RRP exists, the Suggested Retail Price, or SRP, will be used.
What is the status of my order?
We will send you an email to confirm your order has been received, and another to let you know when it has been despatched from our warehouse. From despatch, delivery takes 3-5 days.
Can I modify my order after it has been placed?
Once your order has been confirmed, it is not possible for you to change the products within it. However if you would like to change your delivery address or cancel your order, please contact our Customer Care team with the details of your order. Please note that any address changes must be requested within 7 days of placing an order. If your order has already shipped when you decide to cancel it, you will need to return the order to us.
Can I place an order after the promotion has ended?
Unfortunately we cannot place an order for stock after the promotion has closed.
I have made more than one order on the same day - can you group them all into one parcel so that I only pay one delivery charge?
We are not able to gather different orders placed at different times in to one parcel and send as one package with one delivery cost to you. All individually checked-out orders will be treated as separate, even if the different offers are made on the same day.
Part of my order is missing
Sometimes we don't send everything you've ordered at the same time, as items purchased from different sales may arrive at our warehouse at different times. So, first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately. If the delivery note says an item should be in your parcel but it isn't, please contact our Customer Care team. Let us know the Order Number and Product Code/Name of the missing item, and we'll look into it. There is no additional charge to you if the order is split.
If you return a faulty or damaged item, we will do our best to contact the supplier and order you a replacement. As we do not hold stock ourselves, replacement items will be provided subject to availability.
What are the payment options at ACHICA?
We like to give you plenty of payment options, so you can use
any of the following cards:
Credit cards: VISA, Eurocard/Mastercard
Debit cards with a VISA or Mastercard logo
Solo/Maestro (UK only)
We take security very seriously, so rest assured your details will be safe with us. All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
When will payment be taken?
Payment will be taken immediately after placing your order, once
your card has been authorised; you will receive an email confirming
that your order has been successful.
If your card is not authorised, payment will not be taken and you will be notified immediately on the screen that the payment was unsuccessful. You will asked to provide another method of payment.
Purchasing knives from ACHICA
By placing an order for a knife, you declare that you are 18 years of age or over. Knives purchased on ACHICA must be used responsibly and appropriately.
Purchasing alcohol from ACHICA
By placing an order for alcohol, you declare that you are at least 18 years old. Alcohol purchased on ACHICA must be drunk responsibly and appropriately.